jilired Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how jilired ("jilired," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Data Subject") who access or use the jilired online gaming platform at jilired.one (the "Platform"), including all associated services, features, and content.

jilired is committed to protecting the privacy and security of your personal data. This Policy is issued in compliance with the Data Privacy Act of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR regulations and the Anti-Money Laundering Act (Republic Act No. 9160, as amended).

This Policy applies to all personal data processed by jilired in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site, or a prospective player who has not yet completed registration. By accessing the Platform or creating a jilired account, you acknowledge that you have read and understood this Policy.

2. Data Controller Information

For the purposes of the Data Privacy Act of the Philippines, jilired acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the Platform.

If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, you may contact our designated Data Protection Officer (DPO) using the following details:

• Platform: jilired.one
• Data Protection Officer Email: [email protected]
• Subject Line: Data Privacy Request – [Your Full Name]

We aim to respond to all data privacy inquiries within fifteen (15) business days of receipt.

3. Personal Data We Collect

jilired collects the following categories of personal data, depending on how you interact with the Platform:

We collect only the minimum personal data necessary for the stated purposes. We do not collect sensitive personal information (such as health data or political opinions) unless specifically required by law or with your explicit consent.

4. How We Collect Your Data

jilired collects your personal data through the following means:

• Direct interactions: When you register a jilired account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.
• Automated technologies: When you browse the Platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details.
• Third-party sources: We may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and regulatory bodies such as PAGCOR and the AMLC, where permitted by law.
• Publicly available sources: In limited circumstances, we may collect information from publicly available sources for fraud prevention or regulatory compliance purposes.

5. Purposes of Data Processing

jilired processes your personal data for the following purposes:

• To create, manage, and maintain your jilired player account.
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine law.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and the AMLC.
• To provide customer support and resolve disputes.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you promotional communications about jilired offers and new games, where you have consented to receive such communications.
• To monitor your gaming activity for responsible gaming purposes and to enforce self-exclusion or deposit limit settings.
• To improve the Platform's performance, security, and user experience through analytics and testing.
• To enforce our Terms and Conditions and other applicable policies.

6. Legal Basis for Processing

Under the Data Privacy Act of the Philippines, jilired processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to operate your jilired account and provide gaming services).
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing is necessary for jilired's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending promotional emails or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

jilired does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Fraud prevention agencies: Third-party providers who assist jilired in detecting and preventing fraudulent activity, account takeovers, and other security threats.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants who require access to your data in the course of providing professional services to jilired, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilired's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom jilired shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and jilired's data protection standards. We do not permit third-party service providers to use your personal data for their own purposes beyond the scope of the services they provide to us.

8. Cookies & Tracking Technologies

jilired uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance and analytics cookies: Help us understand how players use the Platform, which pages are most visited, and where errors occur. This data is aggregated and anonymised.
• Functionality cookies: Remember your preferences, such as language settings and display options, to personalise your jilired experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

9. Data Retention

jilired retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your jilired account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for the duration of your account and for five (5) years after closure, or longer if required by a regulatory investigation or legal proceeding.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw your consent, plus an additional period as required to demonstrate compliance.

When personal data is no longer required, jilired will securely delete or anonymise it in accordance with our data disposal procedures.

10. Data Security

jilired implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jilired Platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest, including financial information and KYC documents, is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to authorised jilired personnel and service providers on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: jilired supports and encourages the use of two-factor authentication (2FA) for player accounts to reduce the risk of unauthorised access.
• Regular security assessments: jilired conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses in the Platform.
• Incident response: In the event of a personal data breach, jilired will notify affected players and the National Privacy Commission (NPC) within the timeframes prescribed by the Data Privacy Act and NPC regulations.

11. Your Rights as a Data Subject

Under the Data Privacy Act of the Philippines, you have the following rights with respect to your personal data held by jilired:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You may request a copy of the personal data jilired holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilired's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You may request that jilired provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilired has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) business days. We may need to verify your identity before processing your request.

12. Children's Privacy

The jilired Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gambling laws and PAGCOR regulations. jilired does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in full.

13. Changes to This Policy

jilired reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to your registered address.

The date at the top of this page indicates when this Policy was last revised. Your continued use of the jilired Platform following the posting of an updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting us at [email protected].

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or jilired's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Inquiry – [Your Full Name]
• Response Time: Within fifteen (15) business days

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data privacy matters in the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.

For concerns related to gaming regulation, responsible gaming, or account disputes, you may also contact PAGCOR through its official regulatory channels.